CONNECTION MATTERS

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OUR MISSION

Every Resident Has Something to Say.

We believe every resident deserves opportunities to feel heard, known, and included. LyvvOut Connect was created to make more of those moments possible.

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Built With Trust in Mind

LyvvOut Connect supports the people and safety systems already serving your residents. It does not replace them.

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Terms & Conditions

LYVVOUT CONNECT TERMS OF SERVICEEffective Date: September 20, 2026
Last Updated: September 20, 20261. IntroductionThese Terms of Service (“Terms”) govern access to and use of LyvvOut Connect, a service owned and operated by QSWP Consulting LLC, a Texas limited liability company (“QSWP,” “LyvvOut Connect,” “we,” “us,” or “our”).LyvvOut Connect is a technology-enabled resident engagement and companion-conversation platform designed specifically for senior living communities and organizations. LyvvOut Connect is separate and distinct from the consumer-facing LyvvOut service operated by QSWP Consulting LLC. These Terms apply only to LyvvOut Connect.LyvvOut Connect enables participating senior living communities to provide residents with personalized telephone-based AI companion conversations, including resident-initiated inbound calls and, where authorized, scheduled outbound calls.By accessing or using LyvvOut Connect, participating in a LyvvOut Connect call, enrolling a resident in the service, accessing administrative features, or otherwise using the service, you acknowledge these Terms.Where a senior living community or organization has entered into a separate written agreement with QSWP Consulting LLC, that agreement also governs the organization's use of LyvvOut Connect. If a direct conflict exists between these Terms and a signed agreement, the signed agreement controls with respect to that organization.2. Who May Use LyvvOut ConnectLyvvOut Connect is intended for use through participating senior living communities and organizations, including independent living communities, assisted living communities, memory care communities, continuing care retirement communities, and similar organizations.Residents may access the service through the telephone number assigned to their participating community or through authorized outbound calls.LyvvOut Connect is intended for adults. It is not designed or intended for children under 18.Community personnel accessing administrative features represent that they are authorized by their organization to access the service and any information made available through it.3. Nature of the ServiceLyvvOut Connect provides conversational companionship and resident engagement through artificial intelligence and voice technology.Depending on the services selected by a participating community, LyvvOut Connect may provide:* Inbound resident-initiated companion calls;
* Scheduled outbound companion calls;
* Personalized conversations based on resident preferences and previously shared information;
* Conversational memory designed to provide continuity between calls;
* Conversation summaries and engagement information;
* Resident-reported safety or well-being concern detection;
* Notifications or alerts to authorized community personnel;
* Optional post-call surveys;
* Administrative tools, dashboards, reports, and related features.Features may change as the platform develops.4. Artificial Intelligence DisclosureLyvvOut Connect uses artificial intelligence.Residents are communicating with an AI companion and not a human being when participating in an AI companion call.The AI may generate responses dynamically based on the conversation, resident preferences, previous interactions, and other information available to the service.Artificial intelligence can make mistakes, misunderstand statements, generate inaccurate information, or fail to recognize the significance of information provided during a conversation.Residents and communities should not rely on LyvvOut Connect as the sole source for information affecting a person's health, safety, medication, finances, legal rights, or other important decisions.5. Call Recording and TranscriptionLyvvOut Connect calls may be recorded, transcribed, processed, and analyzed for purposes including providing the service, maintaining conversational continuity, generating authorized summaries or insights, identifying resident-reported safety concerns, improving service quality, troubleshooting, security, and complying with applicable law.Residents will receive an appropriate disclosure regarding recording and/or transcription when required.Participating communities are responsible for ensuring that enrollment and use of LyvvOut Connect comply with applicable consent requirements and for providing any notices or obtaining any authorizations that are the community's responsibility.If a resident does not wish to participate in a recorded or transcribed conversation, the resident should not continue the call.6. Inbound CallsParticipating communities may receive a dedicated LyvvOut Connect telephone number through which enrolled or authorized residents can initiate calls.Residents may use the number for ordinary companion conversations subject to service availability and any limitations established by their community.The LyvvOut Connect number is not an emergency telephone number and should never be used as a substitute for 911, emergency medical services, facility emergency procedures, or direct communication with staff when immediate assistance is required.7. Scheduled Outbound CallsParticipating communities may arrange recurring or scheduled outbound calls for participating residents.Outbound calls using artificial or AI-generated voices are subject to applicable telecommunications laws and consent requirements.Communities must provide LyvvOut Connect only with telephone numbers they are legally authorized to enroll or designate for the service and must cooperate with QSWP Consulting LLC in maintaining appropriate records of authorization or consent.A resident may request that scheduled calls be discontinued in accordance with available service procedures or by notifying participating community personnel.LyvvOut Connect may suspend outbound calling when consent is withdrawn, when continued calling could violate applicable law, or when required for security, safety, or operational reasons.8. Safety and Resident-Reported ConcernsLyvvOut Connect may analyze conversations for certain statements or information reported by a resident that could indicate a potential safety or well-being concern, such as a reported fall, confusion, medication concern, distress, or other potentially urgent circumstance.When configured to do so, LyvvOut Connect may send an alert or notification to designated community personnel.These features provide supplemental awareness only.LyvvOut Connect does not independently verify whether a resident's statement is true, whether an emergency actually exists, or whether a detected concern has been resolved.The service may fail to detect a concern, may misunderstand a statement, may generate a false alert, or may experience delays or technical interruptions.9. Not an Emergency Monitoring ServiceLyvvOut Connect is not an emergency response system, medical alert system, nurse-call system, fall-detection device, emergency monitoring service, or substitute for 911.LyvvOut Connect does not guarantee continuous monitoring or immediate detection of emergencies.If a resident is experiencing or believes they may be experiencing an emergency, the resident should contact 911, community staff, emergency medical services, or another appropriate emergency resource immediately.Participating communities remain responsible for their own resident supervision, emergency procedures, staffing, response protocols, and standards of care.10. Not Medical or Mental Health CareLyvvOut Connect provides companionship and resident engagement.It does not provide medical care, nursing services, psychotherapy, counseling, diagnosis, treatment, medication management, medical advice, legal advice, or other licensed professional services.The AI companion is not a physician, nurse, therapist, psychologist, social worker, pharmacist, emergency responder, or other licensed healthcare professional.Nothing communicated through LyvvOut Connect should be interpreted as a diagnosis or professional recommendation.11. Community ResponsibilitiesParticipating communities are responsible for:* Determining which residents are appropriate for participation;
* Obtaining required resident, representative, guardian, or other legally necessary permissions;
* Providing accurate resident enrollment information;
* Maintaining accurate contact and escalation information;
* Identifying personnel authorized to receive resident information and alerts;
* Responding appropriately to alerts and resident-reported concerns;
* Maintaining their own emergency and resident-care procedures;
* Protecting administrator credentials and account access;
* Promptly notifying QSWP of unauthorized access or suspected security incidents;
* Complying with applicable laws and regulations governing their operations and residents.LyvvOut Connect does not assume the legal or professional responsibilities of the participating community.12. Resident Information and PersonalizationParticipating communities and residents may provide information used to personalize conversations, including names, preferred names, language preferences, interests, hobbies, family information, important events, conversation preferences, and other details.Residents may also voluntarily disclose information during conversations.LyvvOut Connect may use appropriate information from previous interactions to make later conversations more familiar and continuous.The collection and use of personal information is further described in the LyvvOut Connect Privacy Policy.13. Authorized Staff AccessCertain information generated through LyvvOut Connect may be made available to authorized personnel of the participating community.Depending on the community's configuration, this may include call activity, conversation summaries, engagement information, survey responses, resident-reported concerns, alerts, and related information.Communities are responsible for determining which personnel are authorized to access such information and for preventing unauthorized disclosure.14. Third-Party Technology ProvidersLyvvOut Connect relies on third-party technology and infrastructure providers to operate portions of the service, including telecommunications, artificial intelligence, voice generation, hosting, databases, communications, analytics, and related infrastructure.Use of these providers does not change QSWP Consulting LLC's obligation to handle information consistent with its stated privacy practices and applicable contractual and legal requirements.Service interruptions or limitations caused by third-party systems may occasionally affect availability.15. Service AvailabilityWe work to maintain reliable service but do not guarantee uninterrupted or error-free operation.LyvvOut Connect may occasionally be unavailable because of maintenance, telecommunications failures, internet outages, third-party service interruptions, system updates, security events, circumstances beyond our reasonable control, or other technical issues.16. Acceptable UseUsers may not use LyvvOut Connect to:* Violate any law or regulation;
* Harass, threaten, exploit, or abuse another person;
* Attempt to gain unauthorized access to systems or data;
* Interfere with the operation or security of the platform;
* Reverse engineer or improperly extract proprietary technology;
* Use automated methods to scrape or collect platform data without authorization;
* Impersonate another individual for fraudulent purposes;
* Provide information the user is not legally authorized to disclose.We may restrict or suspend access where reasonably necessary to protect residents, communities, QSWP, or the integrity of the service.17. Intellectual PropertyLyvvOut Connect, including its software, platform design, workflows, branding, trademarks, logos, written materials, conversational architecture, dashboards, documentation, and other proprietary materials, is owned by QSWP Consulting LLC or its licensors and is protected by applicable intellectual property laws.No ownership rights are transferred through use of the service.18. PrivacyUse of LyvvOut Connect is subject to the LyvvOut Connect Privacy Policy, which describes how information associated with this service is collected, used, disclosed, retained, and protected.The LyvvOut Connect Privacy Policy is separate from policies applicable to the consumer-facing LyvvOut service.19. No Guarantee of OutcomesLyvvOut Connect is designed to create additional opportunities for conversation, engagement, connection, and awareness.We do not guarantee that use of LyvvOut Connect will prevent loneliness, social isolation, falls, medical events, mental-health concerns, emergencies, hospitalization, adverse outcomes, or any other condition or event.We also do not guarantee any particular level of resident participation, engagement, satisfaction, or community performance.20. Disclaimer of WarrantiesTo the fullest extent permitted by applicable law, LyvvOut Connect is provided on an “as is” and “as available” basis.QSWP Consulting LLC disclaims warranties not expressly stated in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.Nothing in these Terms excludes warranties or rights that cannot legally be excluded.21. Limitation of LiabilityTo the fullest extent permitted by applicable law, QSWP Consulting LLC and its officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to use of or inability to use LyvvOut Connect.Any limitations contained in a separate written agreement between QSWP Consulting LLC and a participating organization will apply according to that agreement.Nothing in these Terms limits liability where limitation is prohibited by law.22. IndemnificationTo the extent permitted by law and subject to any separate written agreement, organizations using LyvvOut Connect agree to indemnify and hold harmless QSWP Consulting LLC and its officers, employees, contractors, and affiliates from third-party claims arising from the organization's unlawful use of the service, failure to obtain legally required permissions or authorizations, unauthorized disclosure of information, or violation of these Terms.23. Suspension and TerminationQSWP Consulting LLC may suspend or terminate access when reasonably necessary because of:* Material violation of these Terms;
* Nonpayment under an applicable agreement;
* Fraudulent or unlawful activity;
* Security risks;
* Misuse of resident information;
* Withdrawal of required authorization;
* Legal or regulatory requirements; or
* Termination of the applicable community agreement.Rights concerning data following termination will be governed by the Privacy Policy, applicable law, and any applicable written agreement.24. Changes to the Service or TermsLyvvOut Connect will continue to evolve.We may modify these Terms when reasonably necessary to reflect changes in the service, technology, legal requirements, security practices, or business operations.The updated version will display a revised “Last Updated” date.When required by law, additional notice or consent will be provided.25. Governing LawUnless otherwise stated in a written agreement, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.Any dispute not governed by another written agreement will be handled in an appropriate court located in Harris County, Texas, unless applicable law requires otherwise.26. ContactLyvvOut Connect
A service of QSWP Consulting LLC
Texas, United StatesQuestions regarding these Terms may be submitted through the contact page at:

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Privacy Policy

LYVVOUT CONNECT PRIVACY POLICYEffective Date: September 20, 2026
Last Updated: September 20, 20261. IntroductionThis Privacy Policy explains how QSWP Consulting LLC, doing business through LyvvOut Connect (“LyvvOut Connect,” “QSWP,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects information associated with the LyvvOut Connect service.LyvvOut Connect is separate from LyvvOut.LyvvOut Connect is a business-to-business resident engagement and AI companion-call platform designed for senior living communities and organizations. This Privacy Policy applies specifically to LyvvOut Connect and should not be interpreted as the privacy policy governing the separate consumer-facing LyvvOut service.2. ScopeThis Policy applies to information collected through:* The LyvvOut Connect website;
* Resident enrollment and onboarding;
* Inbound LyvvOut Connect calls;
* Scheduled outbound LyvvOut Connect calls;
* Call recordings and transcripts;
* Resident profiles and personalization features;
* Surveys;
* Community administrative tools and dashboards;
* Safety and support features;
* Demo requests and contact forms;
* Communications with LyvvOut Connect; and
* Related LyvvOut Connect services.3. Our Relationship With Participating CommunitiesSenior living communities contract with QSWP Consulting LLC to make LyvvOut Connect available to their residents.Depending on the circumstances, information may be provided directly by a resident, by an authorized representative, or by the participating community.Certain privacy obligations may therefore be allocated between QSWP Consulting LLC and the participating organization under applicable law and the parties' written agreement.Residents may contact their community or LyvvOut Connect with questions regarding information associated with their participation.4. Information We CollectA. Resident Profile InformationWe may collect information such as:* Name and preferred name;
* Telephone number;
* Preferred language;
* Preferred voice option;
* Calling preferences;
* Preferred call schedule;
* Interests and hobbies;
* Conversation preferences;
* Important people, relationships, or events voluntarily shared for personalization;
* Other information provided by the resident or participating community.B. Conversation InformationWhen a resident uses LyvvOut Connect, we may process:* Audio recordings;
* Conversation transcripts;
* Statements made during calls;
* Topics discussed;
* Conversation summaries;
* Information used for conversational continuity;
* Resident preferences learned through conversations;
* Call date, time, duration, and status;
* Survey responses;
* Other information voluntarily communicated during the call.Residents should understand that conversations may contain personal or sensitive information depending on what they choose to discuss.C. Safety and Well-Being InformationLyvvOut Connect may process resident-reported information that could indicate a potential safety or well-being concern.Examples may include statements concerning:* A fall;
* Confusion or disorientation;
* A medication concern;
* Physical discomfort or illness;
* Emotional distress;
* An unsafe situation;
* A request for assistance; or
* Other information suggesting that staff attention may be appropriate.This information may be used to generate an alert or notification for authorized community personnel.LyvvOut Connect does not independently verify resident statements and is not a medical-monitoring or emergency-response service.D. Community and Staff InformationWe may collect:* Staff names;
* Professional titles;
* Work email addresses;
* Business telephone numbers;
* Community name and location;
* Facility type;
* Administrator credentials;
* Designated escalation contacts;
* Service configuration information;
* Account activity.E. Website and Technical InformationWhen someone visits the LyvvOut Connect website or uses online administrative features, we may automatically receive information such as:* IP address;
* Browser type;
* Device type;
* Operating system;
* Pages viewed;
* Approximate location derived from technical information;
* Date and time of access;
* Referral information;
* Cookies and similar technologies where used;
* Security and diagnostic logs.F. Demo and Business Inquiry InformationWhen someone requests a demonstration or contacts us, we may collect information including:* Name and title;
* Organization;
* Work email address;
* Telephone number;
* Facility type;
* Number of residents;
* Message or inquiry details;
* Scheduling information.5. Call Recording and TranscriptionLyvvOut Connect calls may be recorded and transcribed.Where required, residents receive notice concerning recording and/or transcription.Recordings and transcripts may be used to:* Provide the companion-conversation service;
* Maintain conversational continuity;
* Remember resident preferences and meaningful details;
* Generate summaries and authorized community insights;
* Detect resident-reported concerns;
* Generate safety notifications;
* Maintain service quality;
* Investigate technical problems;
* Protect platform security;
* Meet legal or contractual requirements.We recognize that voice recordings and transcripts can contain highly personal information and therefore require appropriate safeguards.6. Artificial Intelligence ProcessingLyvvOut Connect uses artificial intelligence and automated technologies to provide conversations and certain platform functions.Information may be processed to:* Understand resident speech;
* Generate conversational responses;
* Convert speech to text;
* Generate voice responses;
* Maintain conversational context;
* Personalize future conversations;
* Generate summaries;
* Identify topics or engagement patterns;
* Detect statements that may warrant staff attention;
* Support surveys and service features.AI-generated results may be inaccurate and should not be treated as medical or professional conclusions.7. How We Use Personal InformationWe may use information to:* Provide LyvvOut Connect;
* Personalize resident conversations;
* Maintain continuity between calls;
* Place authorized scheduled calls;
* Process resident-initiated calls;
* Generate authorized summaries and insights;
* Identify resident-reported concerns;
* Notify designated community personnel when appropriate;
* Administer resident profiles;
* Operate community dashboards;
* Provide customer support;
* Troubleshoot technical issues;
* Maintain platform security;
* Prevent fraud or misuse;
* Improve service reliability and functionality;
* Communicate with participating organizations;
* Comply with contractual obligations;
* Comply with applicable law.We will not represent that information is being used only for one purpose while secretly using it for a materially different purpose.8. AI Training and Product ImprovementLyvvOut Connect will handle conversation information according to its disclosed purposes, contractual commitments, and applicable law.Resident conversations will not be sold to data brokers or advertisers.We will not use identifiable resident conversations to train unrelated commercial AI models unless we have a lawful basis and provide any notice or obtain any consent required by applicable law and our contractual commitments.We may use appropriately deidentified or aggregated information to understand service performance, improve reliability, evaluate features, and develop the LyvvOut Connect service where permitted by law and contract.9. How We Disclose InformationWe may disclose information to the following categories of recipients when reasonably necessary.Participating Senior Living CommunitiesAuthorized community personnel may receive information such as:* Resident participation information;
* Call activity;
* Conversation summaries;
* Engagement information;
* Survey responses;
* Resident-reported concerns;
* Safety alerts;
* Other information made available through the community's authorized service configuration.Service ProvidersWe may use service providers that support:* Telecommunications;
* Voice processing;
* Artificial intelligence;
* Speech recognition and transcription;
* Cloud hosting;
* Databases;
* Communications;
* Security;
* Analytics;
* Scheduling;
* Customer support.Service providers receive information only as necessary to perform services for LyvvOut Connect and are subject to applicable contractual obligations.Legal and Safety DisclosuresWe may disclose information when reasonably necessary to:* Comply with law, regulation, subpoena, court order, or legal process;
* Protect the rights or security of LyvvOut Connect, QSWP Consulting LLC, residents, participating communities, or others;
* Investigate fraud or misuse;
* Respond to an immediate safety concern when disclosure is legally permitted or required.Business TransactionsInformation may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law and appropriate protections.10. We Do Not Sell Resident Personal InformationLyvvOut Connect does not sell resident personal information to advertisers or data brokers.We do not sell resident conversation recordings or transcripts for advertising purposes.We do not use resident conversations for targeted advertising.If these practices ever materially change, this Privacy Policy will be updated and any notice or consent required by applicable law will be provided before the new practice begins.11. Sensitive InformationBecause residents may choose to discuss personal matters, LyvvOut Connect may process information that could be considered sensitive under applicable law.We limit sensitive information to uses reasonably necessary to provide, secure, administer, and support LyvvOut Connect or as otherwise authorized by law and applicable consent.Residents are not required to disclose information unrelated to their use of the service.12. Health-Related Information and HIPAALyvvOut Connect may receive information concerning a resident's health or well-being during a conversation.However, the presence of health-related information does not by itself mean that every piece of information processed through LyvvOut Connect constitutes Protected Health Information under the Health Insurance Portability and Accountability Act (“HIPAA”).Where QSWP Consulting LLC is required to act as a Business Associate of a participating covered entity under HIPAA, applicable Protected Health Information will be handled in accordance with the parties' Business Associate Agreement and applicable HIPAA requirements.Nothing in this Privacy Policy is intended to reduce protections required by HIPAA or another applicable privacy law.13. Data RetentionWe retain information for only as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining conversational continuity, fulfilling contractual obligations, maintaining security, resolving disputes, and complying with legal requirements.Different categories of information may have different retention periods.Where a participating organization's agreement establishes a specific retention or deletion requirement, we will handle information in accordance with that agreement and applicable law.When information is no longer reasonably required, we may delete, deidentify, or aggregate it as appropriate.14. Data SecurityWe maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.Safeguards may include access controls, authentication, encryption where appropriate, restricted administrative access, logging, security monitoring, vendor controls, and other measures appropriate to the nature of the information.No electronic system can be guaranteed to be completely secure, and we cannot promise absolute security.15. Privacy RightsDepending on where an individual resides and which laws apply, the individual may have rights concerning personal information, including rights to:* Confirm whether personal information is being processed;
* Access certain personal information;
* Correct inaccurate information;
* Request deletion;
* Obtain a portable copy of certain information;
* Withdraw consent where processing relies on consent;
* Opt out of certain processing where applicable;
* Appeal certain privacy-request decisions; and
* Exercise other rights provided by applicable law.Texas law, for example, provides qualifying consumers with rights involving access, correction, deletion, portability, and certain opt-outs, subject to statutory exceptions.We will not unlawfully discriminate against an individual for exercising an applicable privacy right.16. Privacy RequestsPrivacy requests may be submitted through LyvvOut Connect's designated privacy contact method.We may need to verify the requester's identity before fulfilling a request.Where information is controlled by a participating senior living organization and QSWP Consulting LLC processes the information on that organization's behalf, we may refer the request to or coordinate with the participating organization.Requests will be handled within the timeframe required by applicable law.17. Outbound Call Consent and PreferencesScheduled outbound LyvvOut Connect calls are made only through authorized service arrangements.Because AI-generated voices are treated as artificial or prerecorded voices under federal telecommunications law, appropriate consent must be obtained when required before covered outbound calls are initiated.Residents may request that future scheduled calls stop.Withdrawal from scheduled outbound calls does not prevent a resident from using available inbound calling features unless the resident or community separately ends participation in the service.18. Cookies and Website TechnologiesThe LyvvOut Connect website may use cookies or similar technologies necessary for website functionality, security, analytics, and user experience.Where legally required, users will be provided appropriate choices concerning non-essential cookies.19. Children's PrivacyLyvvOut Connect is designed for senior living communities and is not directed toward children.We do not knowingly offer LyvvOut Connect to children under 13 or knowingly collect children's personal information through the service as an intended part of its operation.20. Third-Party LinksThe LyvvOut Connect website may contain links to third-party websites or services.Their privacy practices are governed by their own policies. QSWP Consulting LLC is not responsible for the privacy practices of unrelated third parties.21. Changes to This Privacy PolicyWe may update this Privacy Policy as LyvvOut Connect evolves or as legal, technical, or operational requirements change.The current version will display its effective date and last-updated date.If we make a material change requiring additional notice or consent, we will provide that notice or obtain consent as required by applicable law.22. Contact UsQuestions, concerns, or privacy requests concerning LyvvOut Connect may be directed to:LyvvOut Connect
A service of QSWP Consulting LLC
Texas, United StatesWebsite: www.lyvvoutconnect.com

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